Managed IT services for South Florida businesses.
TeknaByte runs managed IT and security for businesses across Miami, Fort Lauderdale, and the rest of South Florida, from an office in Hollywood between the two. Helpdesk, monitoring, cloud, and 24/7 security under one accountable engineering team.
The call usually comes on a Tuesday. A 70-person firm off Brickell has had three people locked out of email since eight in the morning, the person who handles the computers is also the office manager, and the outside IT company they have been using stopped returning calls sometime in March. Nobody set out to shop for managed IT services in Miami that week. Something broke, and the way they were being supported broke with it.
That is the state most of our South Florida clients were in when they found us. Managed IT is not a product you install. It is an operating agreement: we take ownership of the helpdesk, the endpoints, identity, patching, backups, and the security wrapped around all of it, for a predictable monthly cost, and we are the ones accountable when something goes wrong at 4:45 on a Friday.
Here is the part most local pages leave out, so we will put it first. TeknaByte Consulting is an Indianapolis company. We have run this model since 2016, and today that is 20 engineers supporting more than 500 clients across 25 states from two offices. Our second office is in Hollywood, Florida, in Broward County, and it exists so that Miami and Fort Lauderdale clients get real hands on hardware instead of a shipping label. We are not going to tell you we have been a South Florida institution since 2016, because we have not.
The rest of this page is the specific version: what is actually in the service, which cities we physically drive to, what hurricane season does to a backup strategy, and the questions worth asking any provider you are considering, including us.
What managed IT services in South Florida actually include.
Every item below is part of the base service, not an upsell waiting in a second proposal. The full detail on each capability lives on our managed IT services page.
Helpdesk that answers
Real engineers on the ticket, not an offshore queue reading from a script. Your Miami or Fort Lauderdale team gets the same faces often enough to stop re-explaining the environment on every call.
Proactive monitoring and patching
We watch endpoints, servers, and network gear around the clock and push patches on a tested schedule. Most of what we fix in a given month, your users never hear about.
Security built in, not bolted on
Managed EDR, identity hardening, MFA enforcement, and 24/7 SOC monitoring are part of the base service. IT run without security is a liability you are carrying whether or not it appears on the invoice.
Cloud and Microsoft 365
Migration, licensing cleanup, and hardening of Microsoft 365, Entra ID, SharePoint, and Azure. License rightsizing alone frequently pays back a meaningful slice of the monthly fee.
Vendor and technology management
We hold the line with your ISP, your line-of-business software vendor, and your hardware suppliers. When the phone system and the firewall are pointing at each other, that is our call to make, not yours.
vCIO and roadmap planning
Quarterly budget and lifecycle planning sized for a growing South Florida business, not a Fortune 500 template. You should know what you are replacing 12 months before you replace it.
Where we go onsite across Miami and Fort Lauderdale.
Our Florida office is at 1776 Polk St in Hollywood, in Broward County. That address matters more than the metro label on it: Hollywood sits roughly ten miles south of downtown Fort Lauderdale and twenty miles north of downtown Miami, with I-95 and Florida's Turnpike both a few minutes away. Broward and Miami-Dade are each a normal drive, which is the practical boundary of same-day onsite work for us.
Support is remote-first, and that is a deliberate choice rather than a cost measure. A remote session starts in minutes; a truck roll starts in an hour, and in this metro that is an hour on a good traffic day. We dispatch an engineer when the work genuinely needs hands on hardware: server and firewall installs, network cabling, office moves and buildouts, workstation deployments, and the occasional problem that will not reveal itself over a screen share.
We do not claim an office in every South Florida city, because we do not have one. We have one Broward County office and engineers who drive from it. In practice that covers Broward and Miami-Dade comfortably and reaches Boca Raton and Delray Beach at the northern edge. West Palm Beach is at the limit of same-day driving, and we would rather say so now than discover it together in a ticket.
- Broward County
- Fort Lauderdale, Hollywood, Pembroke Pines, Miramar, Davie, Plantation, Sunrise, Weston, Coral Springs, Pompano Beach, Dania Beach, Hallandale Beach
- Miami-Dade County
- Miami, Miami Beach, Aventura, North Miami, Doral, Hialeah, Coral Gables, Miami Lakes, Kendall
- South Palm Beach County
- Boca Raton, Delray Beach, Boynton Beach
Outside South Florida, we support clients remotely across 25 states and coordinate onsite hands locally when a site needs them.
A Broward County office, not a call center.
The Hollywood office is not a mail drop. It is where the engineer who drives to your Fort Lauderdale or Miami site works from, and the reason a server install does not wait on a flight. That is the honest case for hiring us locally: the physical work, and one company accountable for all of it.
One accountable team is the rest of the argument. When your managed IT provider and your security provider are different vendors, every ambiguous incident begins with a jurisdiction debate you are paying for twice. Here there is one number to call and nobody to point at.
We were named to the CRN MSP 501 in 2024, which is a useful signal. The number we actually watch is 98 percent client retention, because in this business anyone can win a logo and only the ones doing the work keep it.
Hollywood
Broward County - Greater Miami
1776 Polk St Unit 1513, Hollywood, FL 33020
786.671.7005- Founded
- 2016
- Engineers
- 20
- Retention
- 98%
- CSAT
- 99%
What hurricane season does to an IT plan.
This is the one part of managed IT that genuinely works differently in Miami and Fort Lauderdale than it does anywhere we support in the Midwest. Atlantic hurricane season runs June 1 through November 30. For six months a year, every South Florida business is carrying a small, real probability that its office is closed, dark, or unreachable for several days with almost no notice.
Most of what that requires is unglamorous. Backups have to sit well outside the impact zone, because a second copy in a Broward data center is not a second copy during a storm that crosses Broward. Restores have to be tested on a schedule, because a backup nobody has restored from is a hypothesis, not a plan. Identity and file access should be cloud-resident so your team can work from a relative's house in Orlando without anyone touching a VPN concentrator that is currently underwater.
The part providers skip is the human one. The plan has to be written down, and your people have to have read it before the storm has a name. Who declares the office closed, where the team works from, which systems come back first, who calls the clients: those decisions are cheap to make in April and expensive to make in October.
None of this is exotic work. It is ordinary continuity planning, done on a calendar that Indianapolis does not have. If you are being supported by a provider who has never brought it up, that is worth a conversation before June.
The outcomes we can publish are Indiana clients.
We could write a vague South Florida success story here and you would have no way to check it. Instead: our published, anonymized case studies are Indiana clients, because that is where the majority of our work has been and those are the engagements we have written permission to describe. We never publish a client name without it.
The one worth your time is a roughly 200-person engineering firm running multiple sites. We moved them onto a cloud platform with tamper-resistant file access and a single identity across every location. That matters here because a multi-site client is supported the same way a South Florida client is: remotely as the default, with engineers dispatched to the site that needs hands. The delivery model is the transferable part, not the zip code.
What we will not claim is a decade of South Florida references we do not have. If you want to talk to a client who works the way you would work with us, ask during the assessment and we will tell you honestly what we can and cannot arrange.
Read the multi-site engineering case study , or see other client outcomes.
Co-managed IT, or fully outsourced?
Most South Florida businesses in the 25 to 300 user range arrive at one of two arrangements, and the right answer depends almost entirely on whether you already have someone internal worth keeping.
Fully outsourced is the common case for organizations with no dedicated IT staff, or with an office manager who inherited the job. We become the IT department: helpdesk, projects, vendor relationships, security, and the roadmap. You get one invoice and one team to hold accountable.
Co-managed fits businesses with one or two internal people who are good at the work but structurally cannot cover everything. One person cannot run 24/7 security monitoring, take a vacation, and stay current on Microsoft 365 licensing at the same time. In a co-managed arrangement, your internal person keeps the relationships and the line-of-business applications they know best, and we take the after-hours coverage, the patching and monitoring, the security stack, and the escalation depth. It is the arrangement that keeps good internal IT people from burning out and leaving.
Either way the managed security layer comes with it, and for regulated environments so does CMMC and NIST 800-171 readiness. If you are in a specific vertical, our industries pages cover what changes for healthcare, financial services, legal, logistics, and professional services.
Five questions to ask any South Florida managed service provider.
Including us. These are the questions that separate providers faster than any capability matrix, and the ones we would ask if we were sitting on your side of the table.
Who actually answers the phone, and where are they?
Ask where the helpdesk sits and how many engineers are on it. A local sales rep in front of a national support desk is a different service than a local team, and the difference only shows up on your worst day.
Is security included, or is it a separate line item you have not bought yet?
Plenty of providers quote managed IT and managed security separately. That is a defensible way to price it, but you should know which one you are actually buying before you sign, not after an incident.
What is the continuity plan when a storm closes the office?
Any South Florida provider should be able to describe, specifically, where your backups live, how far outside the impact zone they sit, and when the restore was last tested. Vague answers here are the ones that cost the most in October.
Will you work alongside the IT person we already have?
Some providers only sell full replacement. If you have one internal admin you want to keep, confirm co-managed is a real offering and not a concession they will resent later.
What does it take to leave?
Contract length, notice period, and who owns your documentation and admin credentials at the end. In our experience, the providers most reluctant to answer this are the ones you most need the answer from.
Everything we run for South Florida clients.
Managed IT Services
Helpdesk, patching, monitoring, vendor management for the technology stack that runs your business.
Managed Security Services
24/7 monitored security operations. SIEM, EDR, threat hunting, phishing defense, and dark-web monitoring - one team, one pane of glass.
Managed Cloud Services
Indianapolis cloud services for Microsoft 365, Azure, and AWS - migration, monitoring, backup, DR, and identity hardening, run for you.
NIST 800-171 Compliance
NIST 800-171 control assessment, SPRS scoring, SSP documentation, and gap remediation for DoD contractors preparing for CMMC.
SOC Monitoring & EDR
24/7 security operations center with managed EDR. Real analysts, escalation runbooks, <15-minute MTTR.
Strategic IT Consulting
vCIO engagements, technology roadmaps, M&A integration, and budget planning.
South Florida managed IT questions, answered plainly.
How much do managed IT services in Miami cost? +
We price per user per month, and we do not publish a number because the two variables that move it most are your user count and how much cleanup your current environment needs. A 40-person firm in Doral with a clean Microsoft 365 tenant and a 40-person firm with three unmanaged servers and shared logins are not the same engagement. We quote after the fit review, once we have seen the environment rather than guessed at it.
Do you provide on-site IT support in Miami and Fort Lauderdale? +
Yes. Our Florida office is on Polk Street in Hollywood, which sits in Broward County between Fort Lauderdale and Miami, roughly ten miles south of downtown Fort Lauderdale and twenty miles north of downtown Miami. We go onsite across Broward and Miami-Dade when work genuinely needs hands on hardware: server and firewall installs, network cabling, office moves, and workstation deployments. Day-to-day support is remote-first because remote is faster, not because we are unwilling to drive.
Which South Florida cities do you cover? +
Broward County and Miami-Dade County are our regular onsite territory, including Fort Lauderdale, Hollywood, Pembroke Pines, Miramar, Davie, Plantation, Sunrise, Weston, Coral Springs, Miami, Miami Beach, Aventura, Doral, Hialeah, and Coral Gables. We reach Boca Raton and Delray Beach comfortably. West Palm Beach is at the edge of same-day driving from Hollywood, and we will tell you that up front rather than after you sign. Everything north of there we support remotely.
How do I choose a managed service provider in South Florida? +
Ask where the helpdesk physically sits, whether security is included or sold separately, what the continuity plan looks like when a storm closes your office, whether they will co-manage with your existing IT person, and what the exit terms are. Those five answers separate providers faster than any capability matrix. We wrote out why each one matters further up this page.
What size businesses do you support in South Florida? +
Typically 25 to 300 users, and up to about 500. That is the range where a business is too big to run IT off one overloaded internal person and too small to staff a full internal team with real security coverage. We support regulated industries in that range as well, including healthcare, financial services, professional services, and logistics.
How do you handle hurricane season and business continuity? +
Atlantic hurricane season runs June 1 through November 30, and it changes what a backup strategy has to prove. We hold offsite copies well outside the South Florida impact zone, test restores on a schedule rather than assuming they work, and make sure identity and file access are cloud-resident so your team can work from wherever they evacuated to. The plan is written down and your people have seen it before they need it.
Can you work alongside the IT person we already have? +
Yes, and it is a common arrangement. Co-managed IT usually means your internal person keeps the relationships, the line-of-business applications, and the on-the-ground work they are good at, while we take the after-hours coverage, patching, monitoring, security tooling, and the escalation depth one person cannot provide alone. It also means your business does not stop when that person takes a vacation.
Are you just an IT company, or do you handle security too? +
Both, and by one team. Managed IT and managed security are equal halves of our work, which means no ticket falls into the gap between an IT vendor and a security vendor pointing at each other. For regulated environments we also run CMMC readiness and NIST 800-171 work.
How do we get started? +
Start with a free assessment. We review how your team is supported today, show you the gaps we would close first, and tell you plainly whether TeknaByte is a good fit. If we are not, we will say so.
Managed IT in South Florida, done the right way around.
Start with a free assessment. We'll show you what we would fix first if your Miami or Fort Lauderdale business were a client.